August 15, 2018
We arrived without incident about 4 p.m. using Lyft. I had gotten the text around 11:30 a.m. that our room was ready! So we headed immediately up the elevator to our room. Scan my Magic Band…anddddd, the room was not clean. The sofa bed was unmade, there were dirty towels on the floor in the bathroom, etc. So we headed back down to the front desk. I let them know the situation, and it was almost as if the girl didn’t believe me! She offered us a FastPass. Sure, why not! It had to be for the next day though, which was our Magic Kingdom day. She asked my daughter what she would like to ride, and Kinsey couldn’t decide between Splash Mountain or Space Mountain, so she gave us both! We were so tired and hot and I just wanted to lay down. But we had to sit. And wait. And wait. For them to go clean it. We sat outside for awhile in the back courtyard area:
We were so hot, so we went back into the lobby to wait. My phone rang and it was the front desk. I told them I was sitting right there and could see them! She came over again and apologized for the room not being ready and that they were crediting my account $125 for the trouble. About 15 minutes later, she came back again and said, “It’s ready!” She personally went up with us to our room. Guess what…THEY WERE STILL CLEANING. She was mortified! I told her it was fine and we were just going to sit in the hall until it was ready. It was after 5 p.m. now!
The two housekeepers finally exited. We FINALLY got into the room around 5:30 p.m. At least we knew it was really clean!
We were staying in a Deluxe Studio, Standard View. Here’s our room tour:
You can’t beat the location of this resort! It’s a quick walk to the entrance of Magic Kingdom. The security/bag check is on the walkway from here to the Magic Kingdom. So you can avoid the longer lines at the monorail if you choose to walk. It’s also faster than taking the monorail! Contempt Cafe is one of my favorite resort quick service locations. And the view of the fireworks from this resort is amazing.
Now…we were laying down resting before the DVC Moonlight Magic Event at Epcot, and the phone rings. I answer it and someone asked if we would be in the room because Private Dining had a delivery for us. I told them I didn’t order anything, and they said they knew that. 5 seconds later there was a knock on the door. He brought a tray in with 6 gigantic Mickey shaped chocolate chip cookies and a 12 inch tall (at least) white chocolate Tinker Bell along with a note. I completely forgot to get a picture because I was stunned! They went above and beyond any expectation I had as far as making things right. I NEVER got nasty or complained and begged for things. The Disney magic was just offered!
This is our home DVC resort and I absolutely would book here again!